At Sea Digital Agency, we strive to ensure your satisfaction with our web hosting services.
Please read our refund policy carefully before making a purchase.
1. Trial Period (7 Days)
We offer a 7-day trial period for all web hosting plans. During this period:
- Customers can request a full refund if they are dissatisfied with the hosting service.
- Refund requests must be submitted within 7 calendar days from the date of purchase.
2. Eligibility for Refunds
Refunds are applicable only if:
- The request is made within the 7-day trial period.
- No violations of our Terms and Conditions have occurred.
Note: After the trial period ends, no refunds will be processed under any circumstances.
3. Non-Refundable Charges
The following are non-refundable:
- Domain registration fees (if applicable).
- Add-on services or custom packages purchased alongside the hosting plan.
4. Refund Request Process
To request a refund:
- Submit a written request via email to support@seadigitalagency.com with the subject line: "Refund Request - [Your Hosting Plan Name]".
- Include the following details:
- Name
- Hosting account details
- Date of purchase
- Reason for the refund
- Our team will process valid refund requests within 5-7 business days of approval.
5. Refund Modes
Refunds will be processed using the original payment method. Please note that:
- If the original payment method is unavailable, alternate arrangements will be made on a case-by-case basis.
- Refunds in other currencies may vary due to exchange rates.
6. Refund Exclusions
Refunds will not be provided in the following cases:
- Violation of our Terms and Conditions
- Account suspension or termination due to misuse, fraud, or non-compliance.
- Requests made after the 7-day trial period.
7. Policy Updates
Sea Digital Agency reserves the right to amend or modify this Refund Policy at any time without prior notice. Updated policies will be posted on our website.
Need Assistance?
For questions or concerns regarding our refund policy, please contact our support team at support@seadigitalagency.com or call [Your Support Number].
